This Privacy Policy explains how vcity99 collects, uses, stores, discloses, and protects your personal data when you access or use the vcity99.win platform. Please read this document carefully before registering an account.
These commitments underpin how vcity99 handles all player data. Full detail is in the sections below.
vcity99 collects personal data only for specified, explicit, and legitimate purposes directly related to operating the platform and fulfilling regulatory obligations. We do not use your data for unrelated purposes.
We collect only the personal data that is adequate, relevant, and necessary for the purposes for which it is processed. We do not collect personal information beyond what is required for account operation and compliance.
All personal data held by vcity99 is protected using industry-standard technical and organisational security measures, including 256-bit SSL encryption, access controls, and regular security audits.
vcity99 takes reasonable steps to ensure that personal data held is accurate and, where necessary, kept up to date. Players are responsible for notifying us of any changes to their personal information.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including regulatory retention requirements. Redundant data is securely deleted or anonymised.
You have the right to access, correct, restrict the processing of, and request deletion of your personal data held by vcity99, subject to our legal retention obligations. Rights requests can be submitted to our support team.
This Privacy Policy ("Policy") describes the data protection practices of vcity99 ("the Operator", "we", "us", "our") in relation to personal data collected from players and visitors ("you", "your") who access or use the online gaming platform operated at vcity99.win ("the Platform").
vcity99 is committed to protecting the privacy and security of all personal data entrusted to us. This Policy is designed to be transparent about the personal data we collect, why we collect it, how we use and protect it, how long we retain it, and what rights you have in relation to it.
This Policy applies to all personal data collected through the Platform, including data submitted during registration, identity verification, payment processing, customer support interactions, and general use of the Platform's services.
For the purposes of applicable data protection legislation, vcity99 is the data controller responsible for your personal data collected through the Platform. As data controller, vcity99 determines the purposes and means by which your personal data is processed.
For all data protection enquiries, rights requests, and complaints, please contact us at the details provided in Section 14 of this Policy.
When you register a vcity99 account, we collect the following personal information:
To comply with anti-money laundering regulations and international gaming authority requirements, vcity99 may collect:
vcity99 collects financial transaction data necessary to process deposits and withdrawals, including payment method details, transaction amounts, timestamps, and transaction reference numbers. vcity99 does not store full card numbers. Where e-wallet or FPX payment methods are used, vcity99 receives only the confirmation and reference data provided by the payment gateway.
When you use the Platform, we automatically collect technical data including IP address, device type and operating system, browser type and version, session timestamps, pages viewed, game sessions played, and referral source. This data is used for security monitoring, fraud prevention, and Platform performance optimisation.
We retain records of communications between you and the vcity99 customer support team, including live chat transcripts, email correspondence, and support ticket histories, for quality assurance and dispute resolution purposes.
vcity99 uses personal data collected from Players for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and maintenance | Registration data, contact details |
| Identity verification and KYC compliance | KYC documents, registration data |
| Processing deposits and withdrawals | Financial data, identity data |
| Fraud prevention and security monitoring | Technical data, financial data, IP address |
| Customer support and dispute resolution | Communications data, account data |
| Responsible gaming compliance | Account activity data, self-exclusion records |
| Promotional communications (with consent) | Contact details, preferences |
| Regulatory reporting and audit | All categories as required |
vcity99 does not sell your personal data to third parties for their own marketing purposes.
vcity99 processes your personal data on the following legal bases, depending on the purpose of processing:
vcity99 uses cookies and similar tracking technologies on the Platform to ensure technical functionality, improve user experience, and support analytics. The categories of cookies we use are as follows:
You can manage your cookie preferences through your browser settings. Disabling certain categories of cookies may affect Platform functionality. Strictly necessary cookies cannot be disabled through browser settings as they are essential to the Platform's operation.
vcity99 may share your personal data with the following categories of third parties, strictly on a need-to-know basis:
All third-party service providers engaged by vcity99 are subject to contractual obligations requiring them to process personal data solely in accordance with vcity99's instructions and applicable data protection law.
vcity99 operates as an international online gaming platform and some of the third-party service providers we use may process personal data outside Malaysia. Where personal data is transferred to countries that do not offer an equivalent level of data protection, vcity99 implements appropriate safeguards to protect your data, including contractual clauses that require the recipient to afford your data the same protection as is required in Malaysia.
vcity99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by our regulatory obligations:
Where personal data is no longer required for any purpose, vcity99 will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised or aggregated data that cannot be linked back to an individual may be retained indefinitely for analytical purposes.
Subject to applicable data protection law and our regulatory retention obligations, you have the following rights in relation to your personal data held by vcity99:
To exercise any of these rights, please contact us using the details in Section 14. We will respond to all rights requests within 30 days of receipt, or notify you if an extension is required. There is no charge for submitting a rights request unless the request is manifestly unfounded or excessive.
vcity99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, password hashing using industry-standard cryptographic algorithms, strict access controls limiting staff access to personal data on a need-to-know basis, regular vulnerability assessments and security audits, and incident response procedures to address any actual or suspected data breach.
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, vcity99 will notify you without undue delay and in accordance with applicable notification obligations.
While we take all reasonable precautions, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Players are encouraged to use strong, unique passwords for their vcity99 account and to enable two-factor authentication.
The vcity99 Platform is strictly restricted to persons aged 21 years or older. vcity99 does not knowingly collect personal data from minors. If we become aware that personal data has been collected from an individual under 21 years of age without parental consent, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered an account, please contact us immediately at the details in Section 14.
vcity99 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Players via email or Platform notification at least seven (7) days before taking effect. The "Last updated" date at the top of this Policy will be revised whenever changes are made. Your continued use of the Platform following the effective date of any update constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.
For all data protection enquiries, rights requests, or complaints relating to the handling of your personal data by vcity99, please contact our support team:
Email: [email protected]
Our support team is available 24 hours a day, seven days a week. Data protection rights requests will receive a formal written response within 30 days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
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